After <ahref="https://github.com/hwdsl2/setup-ipsec-vpn"target="_blank">setting up your own VPN server</a>, follow these steps to configure your devices. IPsec/L2TP is natively supported by Android, iOS, OS X, and Windows. There is no additional software to install. Setup should only take a few minutes. In case you are unable to connect, first check to make sure the VPN credentials were entered correctly.
To connect to the VPN: Click on the wireless/network icon in your system tray, select the new VPN entry, and click **Connect**. If prompted, enter `Your VPN Username` and `Password`, then click **OK**. You can verify that your traffic is being routed properly by <ahref="https://www.google.com/search?q=my+ip"target="_blank">looking up your IP address on Google</a>. It should say "Your public IP address is `Your VPN Server IP`".
To connect to the VPN: Use the menu bar icon, or go to the Network section of System Preferences, select the VPN and choose **Connect**. You can verify that your traffic is being routed properly by <ahref="https://www.google.com/search?q=my+ip"target="_blank">looking up your IP address on Google</a>. It should say "Your public IP address is `Your VPN Server IP`".
Once connected, you will see a VPN icon in the notification bar. You can verify that your traffic is being routed properly by <ahref="https://www.google.com/search?q=my+ip"target="_blank">looking up your IP address on Google</a>. It should say "Your public IP address is `Your VPN Server IP`".
Once connected, you will see a VPN icon in the status bar. You can verify that your traffic is being routed properly by <ahref="https://www.google.com/search?q=my+ip"target="_blank">looking up your IP address on Google</a>. It should say "Your public IP address is `Your VPN Server IP`".
Once connected, you will see a VPN icon overlay on the network status icon. You can verify that your traffic is being routed properly by <ahref="https://www.google.com/search?q=my+ip"target="_blank">looking up your IP address on Google</a>. It should say "Your public IP address is `Your VPN Server IP`".
Users with Windows Phone 8.1 and above, try <ahref="http://forums.windowscentral.com/windows-phone-8-1-preview-developers/301521-tutorials-windows-phone-8-1-support-l2tp-ipsec-vpn-now.html"target="_blank">this tutorial</a>. You can verify that your traffic is being routed properly by <ahref="https://www.google.com/search?q=my+ip"target="_blank">looking up your IP address on Google</a>. It should say "Your public IP address is `Your VPN Server IP`".
*Read this in other languages: [English](clients.md#troubleshooting), [简体中文](clients-zh.md#故障排除).*
### Windows Error 809
> The network connection between your computer and the VPN server could not be established because the remote server is not responding.
To fix this error, a <ahref="https://documentation.meraki.com/MX-Z/Client_VPN/Troubleshooting_Client_VPN#Windows_Error_809"target="_blank">one-time registry change</a> is required because the VPN server and/or client is behind NAT (e.g. home router). Download and import the `.reg` file below, or run the following from an <ahref="http://www.winhelponline.com/blog/open-elevated-command-prompt-windows/"target="_blank">elevated command prompt</a>. **You must reboot your PC when finished.**
- For Windows Vista, 7, 8.x and 10 ([download .reg file](https://static.ls20.com/reg-files/v1/Fix_VPN_Error_809_Windows_Vista_7_8_10_Reboot_Required.reg))
Although uncommon, some Windows systems disable IPsec encryption, causing the connection to fail. To re-enable it, run the following command and reboot your PC.
- For Windows XP, Vista, 7, 8.x and 10 ([download .reg file](https://static.ls20.com/reg-files/v1/Fix_VPN_Error_809_Allow_IPsec_Reboot_Required.reg))
> The connection was terminated by the remote computer before it could be completed.
To fix this error, please follow these steps:
1. Right-click on the wireless/network icon in system tray, select **Open Network and Sharing Center**.
1. On the left, click **Change adapter settings**. Right-click on the new VPN and choose **Properties**.
1. Click the **Security** tab. Select "Layer 2 Tunneling Protocol with IPsec (L2TP/IPSec)" for **Type of VPN**.
1. Click **Allow these protocols**. Be sure to select the "Challenge Handshake Authentication Protocol (CHAP)" checkbox.
1. Click the **Advanced settings** button.
1. Select **Use preshared key for authentication** and enter `Your VPN IPsec PSK` for the **Key**.
1. Click **OK** to close the **Advanced settings**.
1. Click **OK** to save the VPN connection details.
![Select CHAP in VPN connection properties](images/vpn-properties.png)
### Android 6 and above
If you are unable to connect using Android 6 or above:
1. Tap the "Settings" icon next to your VPN profile. Select "Show advanced options" and scroll down to the bottom. If the option "Backward compatible mode" exists, enable it and reconnect the VPN. If not, try the next step.
1. Edit `/etc/ipsec.conf` on the VPN server. Find the line `phase2alg=...` and append `,aes256-sha2_256` at the end. Save the file and run `service ipsec restart`. If still unable to connect, try the next step.
1. Edit `/etc/ipsec.conf` on the VPN server. Find `sha2-truncbug=yes` and replace it with `sha2-truncbug=no`. Save the file and run `service ipsec restart`. (<ahref="https://libreswan.org/wiki/FAQ#Configuration_Matters"target="_blank">Ref</a>)
Chromebook users: If you are unable to connect, refer to <ahref="https://github.com/hwdsl2/setup-ipsec-vpn/issues/265"target="_blank">this issue</a>. Edit `/etc/ipsec.conf` on the VPN server. Find the line `phase2alg=...` and append `,aes_gcm-null` at the end. Save the file and run `service ipsec restart`.
After upgrading Windows 10 version (e.g. from 1709 to 1803), you may need to re-apply the fix for [Windows Error 809](#windows-error-809) and reboot. Refer to <ahref="https://github.com/hwdsl2/setup-ipsec-vpn/issues/376"target="_blank">this issue</a> for more information.
Please try these additional troubleshooting steps:
First, restart services on the VPN server:
```bash
service ipsec restart
service xl2tpd restart
```
If using Docker, run `docker restart ipsec-vpn-server`.
Then reboot your VPN client device, and retry the connection. If still unable to connect, try removing and recreating the VPN connection, by following the instructions in this document. Make sure that the VPN credentials are entered correctly.
Check the Libreswan (IPsec) and xl2tpd logs for errors:
Instructions below are based on [the work of Peter Sanford](https://gist.github.com/psanford/42c550a1a6ad3cb70b13e4aaa94ddb1c). Commands must be run as `root` on your VPN client.
If your VPN client is a remote server, you must also exclude your Local PC's public IP from the new default route, to prevent your SSH session from being disconnected (replace with <ahref="https://www.google.com/search?q=my+ip"target="_blank">actual value</a>):
This document was adapted from the <ahref="https://github.com/StreisandEffect/streisand"target="_blank">Streisand</a> project, maintained by Joshua Lund and contributors.
Based on <ahref="https://github.com/StreisandEffect/streisand/blob/6aa6b6b2735dd829ca8c417d72eb2768a89b6639/playbooks/roles/l2tp-ipsec/templates/instructions.md.j2"target="_blank">the work of Joshua Lund</a> (Copyright 2014-2016)
This program is free software: you can redistribute it and/or modify it under the terms of the <ahref="https://www.gnu.org/licenses/gpl.html"target="_blank">GNU General Public License</a> as published by the Free Software Foundation, either version 3 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.