**Before** you open a new issue, you must **read these guidelines.** If it is evident from your issue that you failed to research your question properly, **your issue may be closed** without being answered.
## Troubleshooting
There are some common problems that developers may encounter when using working with Select2 for the first time. **If you are new to Select2**, please consult the [common problems](https://select2.org/troubleshooting/common-problems) section of the documentation first.
If you don't find what you're looking for there, then please check the the [forums](https://forums.select2.org), [Stack Overflow](https://stackoverflow.com/questions/tagged/jquery-select2) and [existing issues](https://github.com/select2/select2/issues?utf8=%E2%9C%93&q=is%3Aissue), both opened and closed. Your question may have already been asked and answered before!
## Asking for Help
In general, the Github issue tracker should **only** be used for **bug reports** and **feature requests**. If you're just having trouble getting something to work, you should ask in the [forums](https://forums.select2.org) or on [Stack Overflow](https://stackoverflow.com) instead.
### Rules for all community platforms
1. Be polite, civil and respectful. Select2 is built and maintained entirely by volunteers.
2. If you are not conversationally proficient in English, **do not just post a machine translation** (e.g. Google Translate). Post in your native language, so that others who speak your language can help. You may post a machine translation below it for the general community to decipher.
3. Any code snippets should be formatted using [Markdown code fences](https://learn.userfrosting.com/troubleshooting/getting-help#use-markdown-to-format-blocks-of-code) and properly indented. Poorly formatted code is difficult to read and reflects badly on you as a programmer.
4. Check what you write for spelling and grammar issues. If you want others to take the time to read your question carefully, you must write your question carefully.
5. When possible create and link to a [minimal, complete, and verifiable](https://stackoverflow.com/help/mcve) example by cloning our [JSBin template](http://jsbin.com/goqiqolete/edit?html,js,output). Code dumps, zip files, etc are NOT acceptable.
6. Include relevant screenshots or animations, if possible. Drag your screenshots directly into the forums or issue tracker text box. They will automatically be uploaded and the Markdown to display them will be generated. Avoid third-party image hosts, or links which require extra clicks to view the image (except IRC, where this is unavoidable).
### Stack Overflow
Tag your question with the `jquery-select2` tag, and optionally with tags relevant to other technologies involved, such as `jquery` or another client-side framework. You should also mention the version of Select2 that you are using.
### GitHub Issue Tracker
We really appreciate clear bug reports that _consistently_ show an issue _within Select2_. If you are reporting a bug, you **must** follow these steps:
1. Make sure that your issue is a bug or feature request. General usage and troubleshooting questions should be directed to the [forums](https://forums.select2.org) or [Stack Overflow](https://stackoverflow.com/questions/tagged/jquery-select2). Issues asking for general support WILL BE CLOSED automatically.
2. Search the current issues, both open and closed, for a similar issue. If the bug is still present but the relevant issue has been closed, you may ask us to reopen the issue. Duplicate issues will be closed automatically.
3. Make sure that you are using the latest stable version of Select2 (see the [release history](https://github.com/select2/select2/releases)). Old minor/patch versions will not be supported.
4. State the steps needed to reproduce the problem.
5. Report any errors in detail. Vague issues like "it doesn't work when I do this" are not helpful. Show that you have put some effort into identifying the cause of the error. Check your [browser console](https://learn.userfrosting.com/troubleshooting/debugging#client-side-debugging) for any Javascript error messages.
6. Mention your version of Select2, as well as the browser(s) and operating system(s) in which the problem occurs.
Before starting work on a major feature for Select2, **post to the [forums](https://forums.select2.org) first** or you may risk spending a considerable amount of
You may need to install `libsass` on your system if it is not already available in order to build the SASS files which generate the CSS for themes and the main component.
The documentation for Select2 is maintained in a [separate repository](https://github.com/select2/docs). Select2.org is built with the flat-file CMS [Grav](http://getgrav.org), using their [RTFM skeleton](https://github.com/getgrav/grav-skeleton-rtfm-site#rtfm-skeleton).
The documentation files themselves are written in Markdown, and can be found in the `pages/` subdirectory. You can submit pull requests to the `develop` branch of the repo.
If you'd like to set up a local instance of the entire documentation website, you must first have a web server (Nginx, Apache, etc) and PHP installed locally. Then, follow these steps:
#### Step 1 - Install Grav
This application uses the [Grav](https://learn.getgrav.org/) CMS. This repository does not contain a full Grav installation - rather, it just contains the contents of Grav's `user` directory, which is where all of our content, themes, and assets live. This was done as per the [recommendation on Grav's blog](https://getgrav.org/blog/developing-with-github-part-2), to make it easier to deploy changes to the live server.
To install this website on your computer, first [install grav core](https://getgrav.org/downloads) in a project folder called `select2-docs` under your webserver's document root folder. Then, find the `user` folder inside of your project folder. Delete the contents of the `user` folder and clone this repository directly into the user folder.
When you're done it might look something like this:
```
htdocs/
└── select2-docs/
├── assets/
├── ...
├── user/
├── .git
├── accounts/
├── assets/
├── config/
└── ...
└── ...
```
#### Step 2
Grav needs your webserver to be able to write to certain directories. Make sure that `backup/`, `cache/`, `images/`, `logs/`, and `tmp/` are all writeable by the user account under which your webserver runs.
#### Step 3
Visit the local installation in your browser! For example, [http://localhost/select2-docs](http://localhost/select2-docs).
If you come across tickets which have not been updated for a while, you are encouraged to revive them. If you do, please include more information in your comment on the issue. Common bugs and feature requests are more likely to be fixed, whether it is by the community or the